Unable to unpack the download  

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(@bakingle)
New Member Customer

Sorry to be a nuisance, but I am unable to unpack the game for Windows from the .rar file after accessing the link via the website (rather than the dropbox link).  The error message says that the archive is in an unknown format or is damaged.

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Posted : 23/06/2018 10:48 pm
 Doug
(@horatio)
Reputable Member Admin

Please send an email to support@3turnproductions.com to open a ticket so we can resolve this issue.  

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Posted : 24/06/2018 2:27 am
(@missdianaquincy)
New Member Customer

I'm having the same issue even after downloading the game again. 

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Posted : 25/06/2018 9:05 am
 Doug
(@horatio)
Reputable Member Admin

 

Please send an email to support@3turnproductions.com to open a ticket so we can resolve this issue.   We can then discuss this issue without revealing anything personal about your system.  Please open a ticket.

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Posted : 25/06/2018 9:22 am
(@teacozy)
New Member Customer

Email sent to support@3turnproductions.com with topic:

  • PC Version Install Error - EJ_WIN_August.zip does not contain data ("No archives found")

 

For those of you who have encountered this issue on the PC install, a successful workaround can be found via the following steps:

  1. Using a non-Chrome browser open the following client download page via Dropbox:
  2. Download the appropriate client version: current PC Version = EJClient_WIN_June2018.zip
  3. Unzip and your install should work as expected.

🙂

Edited: 3 months  ago
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Posted : 25/06/2018 12:10 pm
  
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