Unable to Login
I try to login to the client and it says "Not connected to login server" when I type in my password and press enter. Then it says "Unable to connect to the server." I am running on Windows 10 on a somewhat ancient laptop. I have had this problem before, but usually it "fixes" itself after a few tries. I note that it usually occurs around 8-9 PM EDT. It is super frustrating for me, especially since it is an almost daily occurrence, and sometimes makes me have to wait for hours on account of it. Anything that could be done to fix this would be most welcome.
Just to add my login experiences to the record: Frequently when I start up EJ I'll have the red message down the bottom that says "Unable to connect to the server...", and if I quit and restart one or two times the message usually disappears and it'll let me log in. Occasionally the problem is persistent, but so far restarting my computer seems to have cleared it up.
This is a pretty constant issue, notwithstanding the times when the server is down. It's a nuisance, but at least my game's usually pretty stable once I manage to log in.
I know you're working on fixing issues but just wanted to pop in and say I can't log in for a different reason. I type in my user name and password, hit login, and absolutely nothing happens. No error message, it's not frozen, just nothing. I logged in successfully my first time but realized I wanted to change the graphics and when I tried to log back in this happened (multiple times). Tried restarting, no fix.
If you were able to get in successfully once it's unlikely to be something like a firewall blocking issue which I'd usually suspect. This may be fixed for you after the next time we restart the servers. (We currently try to restart them at least once a day when no one is playing.) Something else you can try for now is to create another account and see if you can login normally. Some members of our community have reported success logging in a "stuck" account after logging in with a second account. I'm sorry for this frustration and I hope we can get you in and playing very soon!
Tomorrow (Thursday) we are also having our next game update of Open Beta. This update includes some more fixes and changes to logging in to try to address as many of the login problems as possible.
Since the new patch, I've continued to have login issues. Sometimes it's as I described above, but on a couple of occasions I entered my name and password and then nothing happens. There's just the three buttons for Password, Kickstarter, and something else.
I've still been able to get in eventually after several quit-and-reloads, though.